What is virtual primary care? Should you reply thank you to your doctor? What is a virtual care physician? How do doctors use EHR secure messaging? Our guest is Matthew Sakumoto, MD, virtual-first primary care physician and chief medical information officer, at Sutter West Bay Region. Dr. Sakumoto shares his best practices for EHR inbox messaging and how physicians can create a personal connection, set expectations and more when caring for patients via text. American Medical Association CXO Todd Unger hosts.

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